Privacy policy
Last Updated: April 24, 2026
Pet Refined® operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience.
The terms “we,” “us,” and “our” refer to Pet Refined®, operated under Bonus Gulf FZE.
Pet Refined® is powered by Shopify, which enables us to provide our online store and related services to you.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, place an order, make a purchase, contact us, or otherwise interact with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, use, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our website and services, we may collect or process the following types of personal information:
Contact Information
This may include your:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Delivery location
Order and Transaction Information
This may include:
- Products you view
- Products you add to your cart
- Products you purchase
- Order history
- Return, refund, exchange, or cancellation details
- Wishlist activity, where applicable
Payment and Billing Information
This may include:
- Payment method details
- Transaction details
- Payment confirmation
- Billing information
Please note that payment card details may be processed securely by Shopify, payment gateways, banks, or third-party payment providers. We do not store full card details unless specifically permitted and handled through secure payment systems.
Account Information
If you create an account, we may collect:
- Username
- Password or account login credentials
- Preferences
- Account settings
- Security information
Communication Information
This includes information you provide when you contact us, such as:
- Customer support enquiries
- Emails
- Messages
- Reviews
- Feedback
- Complaints
- Requests related to orders, refunds, or products
Device and Usage Information
When you visit our website, we may collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Network connection information
- Unique device identifiers
- Pages viewed
- Time spent on the website
- How you interact with our website
- Cookies and similar tracking technologies
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly from You
For example, when you:
- Visit our website
- Create an account
- Place an order
- Subscribe to marketing communications
- Contact customer support
- Submit a review
- Request a refund or return
- Provide information through forms on our website
Automatically Through Our Website
We may collect information automatically through:
- Cookies
- Pixels
- Analytics tools
- Device tracking technologies
- Shopify tools
- Website usage monitoring
From Service Providers
We may receive information from third parties who help us operate our business, including:
- Shopify
- Payment processors
- Delivery and courier partners
- IT service providers
- Marketing platforms
- Analytics providers
- Customer support tools
From Partners or Other Third Parties
We may receive information from business partners, advertising partners, social media platforms, or other third parties where permitted by law.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
To Provide, Manage, and Improve Our Services
We use your information to:
- Process orders
- Accept payments
- Fulfil purchases
- Arrange shipping and delivery
- Manage returns, refunds, and exchanges
- Create and manage customer accounts
- Provide order updates
- Improve our website and customer experience
- Recommend products based on your interests or purchase history
- Remember your preferences and cart activity
To Communicate with You
We may use your information to:
- Respond to enquiries
- Provide customer support
- Send order confirmations
- Send shipping or delivery updates
- Handle complaints
- Notify you about changes to your account, order, or our policies
For Marketing and Advertising
Where permitted by law, we may use your information to:
- Send promotional emails
- Share offers and product updates
- Display relevant advertisements
- Personalise your shopping experience
- Measure the effectiveness of marketing campaigns
You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us.
For Security and Fraud Prevention
We may use your information to:
- Verify your identity
- Protect your account
- Detect and prevent fraud
- Investigate suspicious activity
- Provide secure payment and shopping experiences
- Protect our website, business, customers, and partners
For Legal and Compliance Purposes
We may use your information to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Maintain required business records
- Enforce our Terms of Service and policies
- Protect our legal rights
- Resolve disputes or claims
4. How We Disclose Personal Information
We may disclose your personal information to third parties where necessary for legitimate business, operational, legal, or service-related purposes.
This may include disclosure to:
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to provide and improve the services that support our online store.
Service Providers and Vendors
We may share information with service providers who help us operate our business, such as:
- Payment processors
- Shipping and delivery companies
- IT service providers
- Website hosting providers
- Cloud storage providers
- Data analytics providers
- Customer support platforms
- Email and marketing service providers
Business and Marketing Partners
We may share information with marketing or advertising partners to help us promote our products and provide relevant offers, where permitted by law.
Legal, Regulatory, or Safety Purposes
We may disclose information where necessary to:
- Comply with applicable laws
- Respond to subpoenas, court orders, or legal requests
- Protect our rights, property, and safety
- Protect customers or others
- Investigate fraud or unlawful activity
- Enforce our Terms of Service or other policies
Corporate Transactions
If our business is involved in a merger, acquisition, restructuring, sale, transfer, or similar business transaction, your personal information may be transferred as part of that transaction.
5. Relationship with Shopify
Pet Refined® is powered by Shopify.
Shopify provides the platform that enables us to operate our online store and deliver services to you. When you visit or use our website, Shopify may collect and process personal information about your access and use of the website.
Information submitted through our website may be transmitted to and shared with Shopify and relevant third parties, including parties located outside your country of residence, where necessary to provide and improve the services.
Shopify may also process certain information for its own purposes, including security, fraud prevention, analytics, service improvement, and enhanced commerce features.
To learn more about how Shopify processes personal information, you may review Shopify’s own privacy policy through Shopify’s official privacy resources.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
- Remember your preferences
- Keep items in your cart
- Understand website traffic
- Improve website performance
- Personalise content and advertisements
- Analyse customer behaviour
- Support secure checkout and payment processing
You may be able to control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website, including cart, checkout, login, and personalised services.
7. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, apps, or services.
We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites that we do not control.
If you access third-party websites through links on our website, you should review their privacy policies and terms before providing any personal information.
8. Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at hello@petrefined.com and we will take reasonable steps to delete the information, where required by law.
9. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
You are responsible for keeping your account login details secure and should not share your username, password, or access credentials with anyone.
10. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to:
- Provide services to you
- Manage your account
- Process orders and payments
- Handle returns, refunds, and customer support
- Maintain business and accounting records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
The retention period may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
11. Your Rights and Choices
Depending on where you live and applicable privacy laws, you may have certain rights in relation to your personal information.
These rights may include:
Right to Access
You may request access to the personal information we hold about you.
Right to Correction
You may request that we correct inaccurate or incomplete personal information.
Right to Deletion
You may request that we delete your personal information, subject to legal and business record requirements.
Right to Data Portability
You may request a copy of certain personal information in a structured and commonly used format, where applicable.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Right to Opt Out of Marketing
You may opt out of promotional emails by clicking the unsubscribe link in our emails or by contacting us.
Even if you opt out of marketing emails, we may still send you non-promotional communications, such as order confirmations, delivery updates, account notices, or customer service messages.
Right to Object or Restrict Processing
Depending on applicable laws, you may have the right to object to or request restrictions on certain types of processing.
To exercise your rights, please contact us at hello@petrefined.com.
We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
12. International Transfers
We may transfer, store, and process your personal information outside the country where you live.
This may include sharing information with Shopify, service providers, payment processors, technology partners, or other third parties located in different countries.
Where required by applicable law, we will rely on recognised transfer safeguards, such as contractual protections or other legally accepted mechanisms, to protect your information.
13. Complaints
If you have any concerns or complaints about how we collect, use, or process your personal information, please contact us at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or relevant regulatory body.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, technology, or privacy practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of our website or services after changes are posted means that you acknowledge the updated Privacy Policy.
15. Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us using the details below:
Trade Name: Bonus Gulf FZE
Brand: Pet Refined®
Phone Number: +971 4 881 3277
Email: hello@petrefined.com
Physical Address: Block B, Office – B55-019, SRTI Park, Sharjah, United Arab Emirates
VAT Number: 105380312600003
Trade Number: 10949