Terms of Service

Overview

Welcome to Pet Refined®.

The terms “we,” “us,” and “our” refer to Pet Refined®, operated under Bonus Gulf FZE. Pet Refined® operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience.

Pet Refined® is powered by Shopify, which enables us to provide our online store services to you.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website, services, or purchase our products.

Please read these Terms of Service carefully. By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our website or services.

Section 1 – Access and Account

By using our website and services, you confirm that you are at least the age of majority in your country, state, or place of residence, or that you have given consent for your minor dependents to use our services through devices or accounts owned or managed by you.

To use certain parts of our website, including placing an order, you may be required to provide information such as your name, email address, billing details, payment information, delivery address, and contact number.

You confirm that all information provided by you is accurate, current, and complete. You are responsible for maintaining the confidentiality and security of your account details and for all activities that occur under your account.

You may not transfer, sell, assign, or allow another person to use your account without our permission.

Section 2 – Our Products

We make every effort to display and describe our products as accurately as possible. However, product images, colours, packaging appearance, and product presentation may vary slightly depending on your screen, device settings, photography, or packaging updates.

We do not guarantee that the appearance of any product purchased will be exactly the same as displayed on our website.

Product descriptions, ingredients, packaging, prices, and availability may be updated or changed at any time without prior notice. We reserve the right to discontinue any product or limit product quantities at our sole discretion.

Pet Refined® products are intended for use according to the instructions, descriptions, and feeding guidelines provided on the product packaging or website.

Section 3 – Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Pet Refined® reserves the right to accept, decline, cancel, or limit any order at our discretion. An order is only accepted once we confirm it and process the payment successfully.

Please review your order carefully before submitting it. Once an order is accepted or processed, we may not be able to accommodate cancellation or amendment requests.

If we make a change to your order, cancel your order, or are unable to fulfil your order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

All purchases are subject to our Refund Policy and Shipping Policy.

You agree that purchases made through our website are for personal or household use only and not for unauthorised resale, redistribution, or export.

Section 4 – Prices and Billing

All prices, discounts, promotions, and offers are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed, unless there is an obvious pricing error. Prices may not include taxes, shipping fees, delivery charges, customs duties, or other applicable charges unless clearly stated.

Prices listed on our website may differ from prices available through other sales channels, third-party platforms, distributors, or physical retail locations.

You agree to provide accurate, complete, and current billing, payment, and contact information for all purchases. You also agree to update your information promptly where necessary.

By submitting payment information, you confirm that:

1. The payment details provided are true and accurate.
2. You are authorised to use the selected payment method.
3. You authorise us to charge the total order amount, including product price, shipping, handling, taxes, or other applicable charges.
4. You will pay all charges incurred in connection with your order.

Section 5 – Shipping and Delivery

Delivery times provided on our website or during checkout are estimates only and are not guaranteed.

We are not responsible for delays caused by courier companies, shipping carriers, customs procedures, incorrect delivery information, weather conditions, public holidays, force majeure events, or circumstances beyond our reasonable control.

Once the order is handed over to the delivery service or carrier, delivery responsibility and risk of loss may pass to you, subject to applicable consumer protection laws.

You are responsible for ensuring that the delivery address and contact details provided are accurate and complete.

Section 6 – Intellectual Property

All content on our website, including but not limited to trademarks, logos, brand names, product names, text, images, graphics, videos, audio, icons, website design, layouts, and product descriptions, belongs to Pet Refined®, Bonus Gulf FZE, our affiliates, licensors, or content providers.

You may access and use our website for personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, publish, display, download, store, sell, resell, or exploit any part of our website or content without our prior written permission.

The names Pet Refined®, related logos, product names, designs, slogans, and branding are trademarks or brand assets of Pet Refined® and/or Bonus Gulf FZE. They may not be used without written permission.

All other third-party trademarks, brand names, and logos appearing on our website remain the property of their respective owners.

Section 7 – Optional Tools

We may provide access to tools, features, or services offered by third parties.

These third-party tools are provided on an “as is” and “as available” basis. We do not control, monitor, or guarantee these tools and are not responsible for their performance, accuracy, availability, or security.

Your use of any optional third-party tools is entirely at your own risk. You should review and understand the terms provided by the relevant third-party providers before using them.

We may introduce new tools, features, or services in the future. Such features will also be subject to these Terms of Service.

Section 8 – Third-Party Links

Our website may contain links to third-party websites, platforms, tools, content, or services.

We are not responsible for reviewing, verifying, or controlling the content, accuracy, policies, or practices of third-party websites. Accessing any third-party website is at your own risk.

We are not liable for any loss, damage, or issue arising from your use of third-party websites, products, services, or content.

Please review the policies and terms of any third-party website before engaging in transactions or sharing personal information.

Section 9 – Relationship with Shopify

Pet Refined® is powered by Shopify, which enables us to provide our online store and related services.

However, any purchase you make through our store is made directly with Pet Refined® / Bonus Gulf FZE. Shopify is not responsible for the sale, fulfilment, delivery, product quality, returns, refunds, or any issue related to products purchased from our store.

By using our website, you acknowledge that Shopify is not liable for any injury, damage, loss, claim, or issue arising from your purchase or interaction with Pet Refined®.

Section 10 – Privacy Policy

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process certain information related to your access and use of our website to provide and improve the services.

Your information may be shared with service providers, payment processors, delivery partners, Shopify, and other third parties where necessary to process orders, provide services, comply with legal obligations, or improve customer experience.

Section 11 – Feedback, Reviews, and Submissions

If you submit, upload, email, post, or share any feedback, reviews, suggestions, ideas, photographs, testimonials, or other content with us, you grant us the right to use, reproduce, edit, publish, translate, display, distribute, and promote such content for business, marketing, website, social media, and commercial purposes.

You confirm that:

1. You own or have the right to share the submitted content.
2. Your submission does not violate the rights of any third party.
3. Your content is not unlawful, abusive, defamatory, misleading, obscene, or harmful.
4. Your content does not contain viruses, malware, or harmful code.

We may monitor, edit, remove, or refuse any content at our discretion.

We are not obligated to keep feedback confidential, pay compensation, or respond to any feedback or submission.

Section 12 – Errors, Inaccuracies, and Omissions

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, availability, delivery times, ingredients, images, or other content.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

We may update information, cancel orders, or refuse orders if any information is inaccurate or incomplete.

Section 13 – Prohibited Uses

You may use our website and services only for lawful purposes.

You agree not to use our website or services:

1. For any unlawful, fraudulent, harmful, or malicious purpose.
2. To violate any applicable law, regulation, or ordinance.
3. To infringe our intellectual property rights or the rights of others.
4. To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person.
5. To submit false, misleading, or inaccurate information.
6. To upload or transmit viruses, malware, or harmful code.
7. To send spam, phishing, or unsolicited messages.
8. To collect or track personal information of others without consent.
9. To impersonate another person, company, or entity.
10. To interfere with the security, functionality, or operation of our website.
11. To scrape, copy, extract, or exploit website content without permission.
12. To use automated tools, bots, crawlers, AI agents, or scraping systems in a way that affects, extracts, or misuses our website or services.

We reserve the right to suspend, restrict, or terminate your access if we believe you have violated these Terms.

Section 14 – Automated Agents and Bots

This section applies if you use, allow, enable, or deploy any automated system, bot, crawler, AI agent, software, or service to access or interact with our website.

No automated agent may access, use, scrape, copy, or interact with our website unless it clearly identifies itself and complies with our technical and legal requirements.

Automated agents must not:

1. Hide or misrepresent their identity.
2. Mimic human behaviour to bypass restrictions.
3. Circumvent CAPTCHAs, security measures, robots.txt files, or access controls.
4. Collect data, content, pricing, images, or product information without permission.
5. Interfere with the normal operation of our website.

We reserve the right to block, limit, suspend, or take action against any automated access that we believe is harmful, unauthorised, or excessive.

Section 15 – Termination

We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms or applicable laws.

You remain responsible for any amounts due up to the date of termination.

The following sections will continue to apply even after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any other sections that by their nature should continue.

Section 16 – Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

We do not guarantee that:

1. The website will always be available, secure, uninterrupted, or error-free.
2. The information on the website will always be complete, accurate, or current.
3. The product appearance, packaging, or results will exactly match your expectations.
4. Any errors will be corrected immediately.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 17 – Limitation of Liability

To the fullest extent permitted by law, Pet Refined®, Bonus Gulf FZE, our directors, officers, employees, affiliates, partners, agents, contractors, service providers, licensors, and Shopify shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages.

This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, business interruption, or any similar damages arising from:

1. Your use of our website or services.
2. Products purchased through our website.
3. Errors or omissions in website content.
4. Delays, interruptions, or technical issues.
5. Third-party links, tools, payment providers, or delivery services.
6. Misuse of products or failure to follow product instructions.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless Pet Refined®, Bonus Gulf FZE, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, costs, or expenses, including reasonable legal fees, arising from:

1. Your breach of these Terms of Service.
2. Your violation of any law or regulation.
3. Your violation of any third-party rights.
4. Your misuse of our website, services, products, or content.
5. Any information, content, or feedback submitted by you.

We reserve the right to manage the defence and settlement of any claim, and you agree to cooperate with us as reasonably required.

Section 19 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law.

The unenforceable portion will be considered severed from these Terms, and the remaining provisions will continue to be valid and enforceable.

Section 20 – Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Pet Refined® / Bonus Gulf FZE regarding the use of our website and services.

These Terms replace any prior agreements, communications, or proposals, whether oral or written.

Any ambiguity in these Terms shall not be interpreted against the party that drafted them.

Section 21 – Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms without your consent or prior notice, where permitted by law.

Section 22 – Governing Law

These Terms of Service and any separate agreements through which we provide services or products shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising from or relating to these Terms, our website, or our services shall be subject to the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

Section 23 – Headings

The headings used in these Terms are included for convenience only. They do not limit, define, or otherwise affect the meaning or interpretation of these Terms.

Section 24 – Changes to Terms of Service

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of our website or services after changes are posted means that you accept the updated Terms.

Section 25 – Contact Information

Questions about these Terms of Service should be sent to us at:

Email: hello@petrefined.com

Our company information is provided below:

Trade Name: Bonus Gulf FZE
Phone Number: +971 4 881 3277
Email: hello@petrefined.com
Physical Address: Block B, Office – B55-019, SRTI Park, Sharjah, United Arab Emirates
VAT Number: 105380312600003
Trade Number: 10949